Have Questions? support@presentsland.com
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F.A.Q.

FREQUENTLY ASKED QUESTIONS

 

HOW TO UPLOAD PHOTOS

 

  1. No Blurry Photos
  2. No More Than 3-4 People In One Photo .
  3. We Will Remove The Background from your photo And Engrave The Headshots.
  4. After you have chosen a photo to upload and click on "Add to cart" , please wait for a few seconds before the photo will be completely uploaded and the cart will just reopen.
  5. You can order different photos and still be qualified for the quantity discount.

 

Upload From Computer

 

Upload From Android Phone

 

Upload From IPhone

 

Problems Uploading Photos ?  Click Here to Contact Us

 

 

PAYMENT

Presentsland uses Paypal, the worlds largest payment processor of online purchases. Paypal’s world famous security makes sure your purchases are safe and protected. By using Paypal as our payment processor you can rest assured that your information is secure!  

PAY WITH A CREDIT CARD

Don’t worry we accept Visa and MasterCard credit or debit cards. We use Paypal as our payment processor for secure online purchases but you can use any credit or debit card with the Visa or MasterCard symbols. Click on Pay using your credit or debit card on the PayPal page.

 

SHIPPING

How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to. Most of our products include free shipping.

How do I track my package?

You'll receive a shipping confirmation email with tracking link when your order has been shipped. You can also reach us any time through our customer support desk at support@presentsland.com for more queries.

How long does it take for an order to arrive?

This depends on the product ordered. Most of our products are printed on demand. It typically takes only a few days to get your product printed and shipped out. Our estimated delivery time is 2-4 weeks. If you're still not sure, just email us. We're happy to help.

 

ORDERING

I made a mistake on my order ... can I change it?

If this happens to you, just email us at support@presentsland.com as soon as you can and we might be able care of it. However, we can't make any promises. All of our items are printed on demand so we start as quickly as we can after you order and it ships out as soon as it's finished.

 

RETURNS

 

What do I do if I received the wrong item or its defective?

If this happens, we are truly sorry. Please email us at support@presentsland.com and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!